Wavy Ponytail
| Product | Wavy Ponytail |
| Material | 100% Raw Hair |
| Color | Black |
| Price | Factory Price/ Supplier price |
| Payment Terms | Western Union, Money Gram, PayPal, T/T or Visa card, Master card |
| Shipping Time | UPS, FedEx: 2-3 days for Americas |
Our Wavy Ponytail is crafted from 100% premium Vietnamese human hair, offering soft, flowing waves full of natural bounce and volume. This ponytail adds instant length and movement, giving you a fresh, youthful look with minimal effort.
Designed with an easy-to-use wrap-around feature and a secure clip, it’s perfect for both everyday wear and special occasions. Whether you’re heading to work or out for the evening, this ponytail delivers elegance and style in seconds – no heat, no damage.
Key features:
- Made from 100% Vietnamese human hair
- Soft, natural wave texture
- Easy wrap-around application
- Tangle-free, shed-free
- Can be styled, washed, and reused
Shipment & Payment
Confirmation and Payment Process
Once you confirm the product specifications and complete the payment successfully, your order will be entered into our production system. After production, as soon as you approve the finished items, we will promptly coordinate with the international courier service of your choice for shipment.
Thanks to our efficient management system and consistently well-stocked inventory, we proudly offer one of the fastest delivery times in the online hair extensions market.
Order Processing Time
For items currently in stock, we typically require only 1–2 days to prepare your order for shipment after purchase.
For customized or made-to-order items, please consult with our sales representative to receive an accurate estimate of production time.
Delivery Time
The delivery duration varies depending on your location. Generally, orders will arrive within 3–5 days of dispatch. For a more precise timeframe, please speak with our sales agent. In the meantime, you can refer to the table below for a general overview.
| Warehouse | Destination | Shipping Agent | Shipping time
(Estimated) |
| Vietnam | US, Canada | UPS, FedEx | 3-4 days |
| Mexico | UPS, FedEx, DHL | 5-6 days | |
| Brazil | Contact us for more info | ||
| UK, Europe | UPS, FedEx | 4-5 days | |
Payment Methods
We offer a wide range of convenient payment options to suit your preferences. You can make your payment using PayPal, MoneyGram, Western Union, bank transfers, or major credit/debit cards such as Visa and Mastercard. Rest assured, we prioritize the security of your personal and financial information and implement strict measures to ensure all transactions are protected.
Shipping Agents
At Raw Hair, we collaborate with a range of reliable courier services. Depending on your location, popular options such as FedEx, UPS, and DHL are available. Once your order is ready for shipment, our sales representative will provide you with confirmation.
Shipping fees will be determined based on your selected courier service and the desired delivery timeframe.
Additional Information You Should Know
Billing Address
Your billing address and contact details must exactly match the information shown on your bank statement. Inaccurate billing details may cause delays of up to two business days in processing your order.
Unsuccessful transactions may occur if the information submitted does not align with the records held by your credit card issuer.
If you are paying via PayPal, the billing address linked to your PayPal account must match the shipping address you provide. We can only dispatch orders once this condition is fulfilled.
Business Hours
Our team is available from Monday to Saturday. We are closed on Sundays and Vietnamese national holidays.
Orders are processed and shipped during our operating hours only. Please plan your purchases accordingly.
Shipping Address
Please note that we do not ship to P.O. boxes. To ensure successful delivery, customers are required to provide a complete and accurate address, including house number, street name, postal/ZIP code, city, district, province/state, and country.
We are not liable for shipments that are lost or misdelivered due to incorrect address details provided by the customer. Be sure to double-check your shipping address to avoid any issues during delivery.
Return & Guarantee Policy
I. RETURN POLICY
At Raw Hair, we accept returns and exchanges within 7 days of receiving your order, provided the hair has not been installed, worn, or altered in any form. Please note that our hair products are made from 100% natural human hair, and each bundle comes from an individual donor. Because of this, variations in color and texture are natural and cannot be guaranteed. However, we will do our utmost to select the closest match based on your preferences. You can also preview your order and assess the color suitability through photos or video calls before it is shipped.
Frequently Asked Questions About Our Return Policy
1. How long is the return period?
You are eligible to request a return or refund within 7 days from the date your order is delivered.
2. What are the return conditions?
To qualify for a return or exchange, the following criteria must be strictly followed:
The hair must not have been installed, dyed, cut, or modified in any way.
Bundles must be kept intact and not untied at the top.
Products must remain in their original packaging.
A copy of the original invoice must be included in the return package.
Please understand that returns or exchanges that do not meet these conditions will not be accepted.
3. Am I responsible for the return shipping costs?
Yes, customers are required to cover all return shipping expenses. We strongly advise using a shipping service that offers signature confirmation or shipping insurance, as we are not liable for any packages lost during the return process.
4. Do I need to notify Raw Hair before making a return?
Absolutely. You must get in touch with us before returning any items, as the return address may differ from the original shipping location. Additionally, contacting us ensures we are prepared to inspect the returned item and process your refund efficiently.
Please be aware that returns sent without prior communication may not be eligible for a refund.
5. How do I reach you?
You can get in touch with our customer support team within 7 days of receiving your order. Alternatively, you may directly contact the sales representative who assisted you with your purchase.
6. What is Raw Hair’s return address?
Please make sure to send your return to the correct factory address listed below:
Recipient Name: Ta Xuan Doanh
Phone Number: +84 825.031.111
Address: Dong Tho, Yen Phong, Bac Ninh, Viet Nam
Postal Code: 220000
Kindly note that we are not liable for any returns that are lost or sent to the wrong address. Always double-check the return information before shipping your package.
II. PRODUCT GUARANTEE POLICY
At Raw Hair, we offer a 7-Day Product Guarantee to protect you against any manufacturing defects found in the hair bundles you receive.
If you discover a problem related to product quality within 7 days of receiving your order, please contact us immediately and provide photos or videos clearly showing the issue so we can assess the situation and offer an appropriate solution.
In many cases, minor issues can be resolved with the right care and maintenance. If so, we may recommend specific products or treatments to fix the problem. However, if the issue cannot be fixed, we will require the hair to be returned to our office for further inspection and resolution.
To qualify for a replacement, the item must be returned to us in accordance with our instructions. Please note that any costs related to removal, packaging, and return shipping are the responsibility of the customer.
Custom-made or personalized hair products are not eligible for returns or exchanges.
If you have any further questions or concerns, don’t hesitate to get in touch—we’re always here to support you!
